WE MAY ACCEPT YOUR RETURNED PRODUCT WHEN IT IS DEFECTIVE
Defective merchandise may be replaced if returned within the warranty period as mentioned above from the date of purchase. All returns must be accompanied with a Return Merchandise Authorization (RMA) number and must be packed with all manufacturer documents, and complete with all accessories.
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We may accept your returned product when it is non-defective.
- Non-Defective merchandise may be returned within the first 30 days from date of shipment.
- All non-defective merchandise returned will be charged a restocking fee equal to 20% of the purchase price.
- Original shipping, handling, and return postage charges will not be refunded.
- If you refuse shipment of an order you placed, you will be charged a $10.00 'refused shipment fee'. In addition, you will be charged return shipping charges. Furthermore, you will be charged a restocking fee of 20% of the purchase price.
- You can request an RMA number by emailing us at charlotte@powerridge.us
- All returns must be received within 10 days of the date of issue of the RMA number.
- Make sure the RMA number appears clearly on the outside of the package. You MUST include a copy of your original invoice. You MUST include the RMA number. You MUST include a detailed reason for the return. Finally, you MUST state whether it is a credit return or exchange.
- All products must be returned 100% complete, including all of the original packing materials, manuals, blank warranty cards, and any other accessories provided by the manufacturer.
- We reserve the right to refuse a return on any product that does not meet these requirements.
- We recommend you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your tracking number.
Return Policy
